Flux apartments address11/9/2023 The ability to offer the property manually remains active, so that WoonFriesland can create new offerings both in the old and in the new way.įigure 2: The automatic offering shortens the waiting time from 16.4 hours to 64 minutes (click on the image to see a larger version). This reduces the waiting period from 16.4 hours to 64 minutes (see Figure 2). When a property becomes available, a new offer is automatically launched. To address these problems, WoonFriesland chose to further automate the digital offering process in their system. The Solution: Housing Distribution System In the meantime, nothing happens with the property and the corporation cannot continue either. In addition, each offer takes an average of 6 days to be refused. The process map above shows that it takes an average of 16.4 hours to launch a new offer, which has occurred 1622 times. The number of times an offer is refused, see (3) in Figure 1įigure 1: The time loss is visible in: the relisting of a property (1) the reaction time of a house hunter (2) and the number of times a property is refused (3).The time a house hunter gets to refuse, see (2) in Figure 1.The relisting of a property, see (1) in Figure 1.The Analysis: Bottlenecksĭuring the process mining analysis Zig found that much time was lost in the following three areas of the process: Some of the questions they wanted to answer were: How long does each step in the allocation process of a property take? What takes longer than necessary, and why? What can be more efficient so that the property can eventually be assigned and rented more quickly? In short, what can be improved and what could be faster. Through process mining Zig Websoftware zoomed in on the offering process of WoonFriesland. An optimal and efficient allocation of housing is an important part of this service.Įvery day that a rental property is vacant costs a housing association money. With approximately 20,500 rental apartments in the province of Friesland, WoonFriesland wants to offer its tenants good services in addition to good and affordable housing. One of the first customers for whom Zig has performed a process mining analysis is the Dutch housing association WoonFriesland. The beauty of the application of process mining in an automation platform environment is that the insights can be immediately used to make further changes in the process. Based on this data, process mining can be used to analyze the process and substantiate the gut feeling of the process managers with hard data. But once their automation platform is running, it also collects data about the executed processes. Zig creates digital solutions for housing associations. This is exactly what Zig Websoftware has been doing. 1 However, once you have moved the process to the new system, you can continue to use process mining to identify process improvement opportunities. When you need to replace a legacy system by a modern IT system, process mining can help you to capture the full process with all its requirements to ensure a successful transition. Automation Platforms and Process Mining: A Powerful Combination Anne 26 Jul ‘16
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